Privacy Policy
1. Introduction:
Nepacouri - Cargo and Courier Services ("Nepacouri," "we," "us," or "our") is committed to protecting the privacy of our customers ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and
2. Information We Collect:
We may collect the following types of personal information:
- Contact Information: Name, address, phone number, email address.
- Shipping Information: Sender and recipient details, delivery address, tracking information.
- Payment Information: Payment details, transaction history (for COD services).
- Identification Information: Government-issued identification (when required for customs or legal compliance).
- Technical Information: IP address, browser type, device information (when you use our website).
- Communication Information: Records of communication with us, including emails and phone calls.
3. How We Use Your Information:
We use your personal information for the following purposes:
- Providing Services: To process
and deliver your shipments, including domestic and international deliveries. - Customer Support: To respond to your inquiries and provide customer support.
- Payment Processing: To process payments for our services, including COD transactions.
- Communication: To communicate with you about your shipments, updates, and promotional offers.
- Legal Compliance: To comply with applicable laws and regulations, including customs requirements.
- Improving Services: To analyze data and improve our services and website.
- Security: To protect against fraud and ensure the security of our systems.
4. Information Sharing and Disclosure:
We may share your personal information with:
- Third-Party Service Providers: To assist us in providing our services, such as
delivery partners and payment processors. - Customs Authorities: To comply with customs regulations for international shipments.
- Legal Authorities:To comply with legal obligations or respond to lawful requests.
- Business Transfers: In connection with a merger, acquisition, or sale
of assets.
5. Data Security:
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- Encryption: Using encryption to protect
sensitive information during transmission. - Access Controls: Limiting access to personal information to authorized personnel.
- Regular Security Audits: Conducting regular security audits to identify and address vulnerabilities.
6. Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period
7. Your Rights:
You have the following rights regarding your personal information:
- Access: You
can request access to the personal information we hold about you. - Correction: You can request to correct any inaccuracies in your personal information.
- Deletion: You can request to delete your personal information, subject
to legal limitations. - Objection: You can object to the processing of your personal information for certain purposes.
To exercise these rights, please contact us using the contact information provided
8. Cookies and Tracking Technologies:
We may use cookies and other tracking technologies to collect information about your use of our
9. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy
10. Contact Information:
If you have any questions or concerns about this Privacy Policy, please contact us at:
11. Governing Law:
This Privacy Policy shall be governed by and construed in accordance with the laws of Nepal.
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy
